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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, in its original packaging, and with proof of purchase.
To start a return, contact us at support@growlabinternational.com. Once your return is approved, you’ll receive instructions on how and where to send your item. Please note that items returned without prior approval will not be accepted.
Please inspect your order upon delivery and contact us immediately at support@growlabinternational.com if:
We will work to resolve the issue promptly.
Certain items cannot be returned, including:
If you have questions about whether your item is eligible for a return, please reach out to us.
If you need a different product, the quickest way is to process a return for the original item and place a new order once your return is approved.
Once your return is received and inspected, we will notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@growlabinternational.com.
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without needing to provide a reason. Items must still be in their original, unused condition and accompanied by proof of purchase.
Thank you for choosing Grow Lab International! If you have any questions, feel free to contact us at support@growlabinternational.com.
